When you want to return any product you have bought and refund the required amount, please note that the product will be returned within a maximum period of 14 days from the date of purchase, provided that availability of product invoice and the product must not be opened and delivered in its original packaging.
● Products bought through our website are returned by contacting our customer service.
● The returned product will be delivered with the same purchase invoice.
● The product will be exchanged or returned within 14 working days if it has not been opened, and the customer will bear the shipping fee if there is nothing wrong with the shipment.
● In some rare cases if the product has a real defect or quality problem, it can be exchanged within 14 working days after confirming that the product has not been used, changed or damaged by the customer. Al Jazeera Perfumes will bear the shipping fee.
**Note: the customer is responsible to check the product within 14 days. There will be no refund or return after this period, and all invoices must be in good condition at the time of exchange and refund.
How to exchange, cancel and refund
● Money paid by Credit card will be refunded depending on your bank, refund will start when we confirm product received and it may take up to 14 working days.
● For cash on delivery, a voucher will be sent to your email account, you can use it to buy other products from our website or you can refund the order amount through bank transfer and refund may take 14 working days.
If you want to cancel your order, you may do it by logging into your account or by sending us through our email address (Info@aljazeeraperfumes.com) or contact number within 24 hours from the time of purchase.
In the event that you want to exchange any of our products, you should visit the nearest branch of our stores to exchange the product, making sure to provide the purchase invoice.
If an item was bought through Al Jazeera Perfumes Store, it will be returned and refunded from the same place, and refunds will be completed according to the payment method made at the time of purchase i.e. cash or credit card.
The refund process begins when we confirm receipt of the product. Refund by credit card can take up to 15 working days once we have started the process.