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FAQ

I have received a wrong product, what should I do?

In this case that you received a wrong item, please contact the customer service number: 0097433327273

I have a missing product in my order, who will I contact?

Al Jazeera is keen to deliver the product in complete safety to its customers. Therefore, in the event of any error or loss of any order, please contact the customer service number, which is 0097433327273

I have received a damaged product

Please contact the customer service number 0097433327273

Can I change or modify the products in my order after I complete the order?

You can add and modify your order by contacting customer service

I placed an order and the amount was deducted, but I did not receive an order confirmation.

Usually, order confirmation emails are sent within minutes of placing the order. But when the site is busy and the demand for goods is high, you have to wait a little before receiving the e-mail, and in case the order confirmation is delayed a lot, the customer service is contacted.

What are the payment methods available in Al Jazeera Perfumes?

Payments are accepted by Visa and MasterCard, and payment can also be made upon receipt

Can I track my order through the website?

Al Jazeera allows you to track your order via your tracking link

How can I cancel my order?

Through the website within 24 hours

How long does delivery take when placing an order?

It takes from 1 to 7 days to deliver the order

How can I know that the order through the website was successfully placed?

An SMS will be sent to the registered number confirming the order

What is the cost of shipping and returns?

The cost of shipping and delivery expenses within the State of Qatar is 30 riyals.

How can I return a product?

If you want to return a product, please contact customer service

I have exceeded 30 days on the order; can I still submit a return request?

You can return the product within only 14 days

I paid cash on receipt and I want to return the order, can I receive the amount in cash?

Yes, by contacting customer service

What is the return policy?

You can view the return policy here

How can I contact the customer service?

by contacting the number 0097433327273 or the contact us page on the site

Is my personal information confidential?

Yes, personal data is protected and confidential in accordance with the provisions of Qatari law

How can I change the delivery address?

You can change your address registered on the site by entering the personal page and changing the address

What should I do if I have a problem with logging into my account on Al Jazeera?

Please contact 0097433327273

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